- Published 20 January 2025
- Last updated and effective 5 November 2026
1. Operator
The Rent-A-Car PL Baltic Cruise is operated by Baltic Horizon Tickets sp. z o.o., ul. Marszałkowska 82/84, 00-517 Warszawa, Poland, registered under KRS 0000892341, NIP 525-28-45-671. Email: [email protected]. Phone: +48 22 123 45 67. Booking managers: 08:30–17:00 CET (Warsaw time).
2. Booking requests and confirmation
The form on the tickets page sends a booking request, not a booking. A booking is confirmed when a manager confirms it with you and the first payment has been received: the full price under option A, or the 30% deposit under option B. The booking form is currently in demo mode: it sends nothing, and no request reaches us.
3. Prices and payment
Ticket prices are fixed, per person, in USD, as shown on the Ship and cabins page and the Tickets page. No payment is taken on this website.
Payment by bank card (Visa, Mastercard) or bank transfer; in some cases PayPal, Apple Pay or Google Pay.
| Option | When you pay | Available |
|---|---|---|
| A · Full payment | 100% within 3 working days after booking | Always; the only option for bookings made less than 30 days before departure |
| B · Deposit | 30% at booking, balance 30 days before departure | Bookings made 30 days or more before departure |
For bookings made less than 30 days before departure, only option A applies.
4. What is included
Both tickets include cabin accommodation, meals according to the programme, basic transfer where stated, port fees and the 5 hotel nights at the stops. Not included: car rental, shore excursions, extra transfers, tips, alcohol, Wi-Fi, travel insurance and visas.
5. Tickets
- Cruise ticket: the 7-night cruise and the 5 hotel nights. No access to the onboard casino. It cannot be upgraded to a casino ticket on board.
- Cruise + Casino ticket: everything in the cruise ticket, plus entry to the onboard casino. Only for guests aged 18 and over. Limited to 110 tickets.
6. Casino rules
- Casino entry, on board and in the partner hotels, is for adults 18+ only. Valid photo ID is checked at the door.
- Confirming your age on this website is not an age check. If a guest cannot show valid ID, casino entry is refused.
- Up to 80 guests can be in the onboard casino at one time.
- If a guest's age cannot be proved, or casino entry is refused, the casino fee is refunded in full within 5 working days.
- Partner hotel casinos are open to all adult passengers. Their hours and house rules are set by each hotel and by local law.
7. Hotel nights
Both tickets include 2 nights at Harbor Quay Hotel & Casino (Tallinn), 2 nights at Nordic Star Hotel & Casino (Stockholm) and 1 night at Riverside Casino Hotel Riga. See partner hotels.
8. Car rental
Cars at the ports are provided by our car rental partner, under a separate rental agreement between you and that partner. Economy cars start from 89 PLN per day. The driver must be 21 or older with a category B licence. A deposit of 1,500–3,000 PLN is held, and an insurance excess applies.
9. Cancellation by the guest
Cruise tickets are cancelled under the carrier's terms, and car rentals under our car rental partner's terms. Cancellation is usually free of charge up to 48 hours before the service starts.
10. Cancellation or change by the operator
If the operator cancels the cruise or makes a material change to the route through its own fault, you are offered either an alternative cruise of equal value or a full refund within 14 days. No compensation above the amount paid is provided, unless the consumer law of your country requires it.
11. Passports and visas
Every passenger needs a valid passport that expires no earlier than 6 months after the return date. Visas, entry permits and other documents are arranged by the passengers themselves, and the operator is not liable if entry is refused because a document is missing. Check the current entry requirements on the official websites of the consulates of the countries on the route (Poland, Estonia, Sweden and Latvia) no later than 30 days before departure.
12. Liability
The operator is not liable for indirect losses, lost profit or non-material (moral) damage. Liability is limited to the amount you paid for the specific booking, except in cases of intent or gross negligence.
13. Complaints
Send complaints to [email protected].
14. Governing law
These terms are governed by the law of Poland. Disputes are settled by the courts of Warsaw.