Booking managers 08:30–17:00 CET (Warsaw time)
+48 22 123 45 67 · [email protected]

Questions and answers

FAQ

Short answers to the questions guests ask most. If yours is not here, contact a booking manager.

Casino and age

Who can enter the casinos?

Only adults aged 18 and over. The onboard Drive & Play Casino also needs a Cruise + Casino ticket. Age is checked with a valid photo ID at the door, on board and in the partner hotels.

What happens if I answer “No” to the 18+ question?

No casino ticket is issued. You can still book the cruise ticket without casino access, which includes the hotel nights at the stops.

Can I buy a casino ticket on board?

No. Casino tickets are limited (110 in total) and can only be booked before you sail. A cruise ticket cannot be upgraded on board.

What if I am refused entry to the casino?

If a guest's age cannot be proved, or casino entry is refused, the casino fee is refunded in full within 5 working days.

Do I need a casino ticket for the hotel casinos?

No. The partner hotel casinos in Tallinn, Stockholm and Riga are open to all adult passengers with ID, whichever ticket you hold. See partner hotels.

Documents

What documents do I need?

Every passenger needs a valid passport that expires no earlier than 6 months after the return date. Visas, entry permits and other documents are arranged by the passengers themselves, and the operator is not liable if entry is refused because a document is missing. Check the current entry requirements on the official websites of the consulates of the countries on the route (Poland, Estonia, Sweden and Latvia) no later than 30 days before departure.

Shore excursions

What is there to do at each stop?

Each stop has a suggested plan: a drive to Malbork Castle from Gdańsk, the Old Town and coastal villages in Tallinn, the archipelago near Stockholm and the Art Nouveau district in Riga. See the timetable.

Are shore excursions included?

No. The ticket price covers the cabin, meals according to the programme, port fees, basic transfer where stated and the 5 hotel nights. Shore excursions and extra transfers are paid separately.

Car rental and driving

How does the car rental work?

Arrange a car at the rental desk on deck 3. Cars come from our car rental partner; you collect yours at the pier when the ship docks, and the cars are returned at the pier in Gdańsk at the end of the cruise.

How much does a rental car cost?

Car rental is not included in the ticket price. Economy cars start from 89 PLN per day. A deposit of 1,500–3,000 PLN is held, and an insurance excess applies.

Who can drive?

Drivers must be 21 or older and hold a category B driving licence. Local driving rules for Poland, Estonia, Sweden and Latvia are in the onboard app.

Can I cancel a rental car?

Rentals are cancelled under our car rental partner's terms. Cancellation is usually free up to 48 hours before pick-up.

Can I drive after a casino evening?

Never drive after drinking. Leave the car at the hotel and drive the next morning.

Booking, payment and cancellation

How do I book?

Choose a ticket on the tickets page and send a request. A manager contacts you to confirm the details. The booking form is in demo mode at the moment, so requests are not sent yet.

How do I pay?

Payment by bank card (Visa, Mastercard) or bank transfer; in some cases PayPal, Apple Pay or Google Pay. There are two payment options. Option A: full payment within 3 working days after booking. Option B: a 30% deposit at booking and the balance 30 days before departure. For bookings made less than 30 days before departure, only option A applies. No payment is taken on this website.

What is not included in the price?

Car rental, shore excursions, extra transfers, tips, alcohol, Wi-Fi, travel insurance and visas.

Can I cancel my cruise ticket?

Tickets are cancelled under the carrier's terms. Cancellation is usually free up to 48 hours before the service starts. See the booking terms.

How do I make a complaint?
How does a manager contact me?

By the email or phone number you give in the booking request. Booking managers work 08:30–17:00 CET (Warsaw time). You can also write first to [email protected] or call +48 22 123 45 67.

Gambling involves risk. Casino entry, on board and in the partner hotels, is for adults 18+ with valid ID. You can lose money. Set a time and money limit before you play. Free help: responsible gaming and helplines.